FREE SHIPPING ON U.S. ORDERS OVER $50 | INTERNATIONAL ORDERS OVER $150


FAQs




ABOUT LE PRUNIER


  1. What does Le Prunier mean? Le Prunier means the “the plum tree” in French. 

  2. Where is Le Prunier made? Our award-winning Plum Beauty Oil is grown, harvested and cold-pressed on our 4th generation family farm in Sutter County, California. This farm was founded in 1916 by our great-grandfather and operates today as the world’s largest organic grower and producer of plums. We are so proud to be continuing the family tradition with clean beauty!

  3. How is Le Prunier environmentally-sound, clean beauty? Le Prunier is 100% sustainable. Our Plum Beauty Oil is created by cold-pressing upcycled plum kernels, which were previously a waste product on the farm. The remaining flesh of the fruit is then used to create juice, dried fruit, baby food, etc., so nothing goes to waste. Our farm has been 100% powered by solar for the last ten years and we’ve been committed to organic farming for over 30 years. From start to finish, Le Prunier products remain all natural, ethical, and eco-friendly.

  4. Is Le Prunier gluten free, vegan, and non-gmo? Yes, Le Prunier is 100% gluten free, vegan and non-gmo. 

  5. Is Le Prunier USDA Certified Organic? Yes, Le Prunier is 100% Certified Organic. 

  6. Is Le Prunier tested on animals? No, we will never test on animals. We are PETA Certified.

  7. When is the next product launching? We’ll be coming out with new products in 2020! Sign up on our mailing list to get the latest updates from Le Prunier. 

 


 

ABOUT PLUM BEAUTY OIL


  1. How is Plum Beauty Oil made? We collect the discarded organic plum kernels which were previously a waste product, then we use a proprietary extraction method to cold-press the oil. We press regularly to ensure our oil is always as fresh as possible! 

  2. What skin type is this oil best suited for? All skin types including sensitive, acne and allergy prone skin. 

  3. What does Plum Beauty Oil smell like? The natural scent of our Plum Beauty Oil is reminiscent of marzipan or a subtle sweet almond scent. We never add fragrance. 

  4. Can you use Plum Beauty Oil in place of a moisturizer? Yes, our Plum Beauty Oil can be used in place of your moisturizer or used in combination with your current skincare routine. It’s multi-purpose and naturally rich in Vitamin E. 

  5. I have acne and oily-prone skin. Will your oil cause me to break out? No, our Plum Beauty Oil is non-comedogenic so it won’t clog pores or promote acne. In fact, many customers have told us it has helped heal breakout faster. 

  6. Can pregnant women use this product? Yes, our co-founder Jacqueline used it throughout her pregnancy. Our oil is hypoallergenic and gentle for sensitive skin, however, to determine your comfort level and best practices we recommend speaking to your doctor first.
      
  7. Can men use Le Prunier Plum Beauty Oil? Yes, it’s unisex! You can moisturize your face, body and facial hair with Le Prunier Plum Beauty Oil.

  8. Is Le Prunier TSA approved? Yes, our full size 30ml Plum Beauty Oil is TSA approved. We also created our 3.7ml Deluxe Minis in a convenient 3.7ml travel size. Both are perfect for on-the-go glow!

  9. What is the shelf life of Plum Beauty Oil? Plum Beauty Oil has a natural shelf life of 2 years upon opening. Each 30ml bottle should last 1-2 months depending upon frequency of usage. We recommend signing up for a monthly or bi-monthly subscription to save 10% and never run out! You can cancel at any time (no hidden fees or restrictions). 

  10. Can I use Plum Beauty Oil under my eyes? Yes, Plum Beauty Oil is gentle enough to use around the eye area and helps to prevent fine lines and wrinkles. 

  11. What are other ways you can use Plum Beauty Oil?
  • Applying a few drops of Plum Beauty Oil to the palm of your hand and gently blend together with concealer to create a smooth finish for under the eyes. It helps you to look refreshed after a long day of work!
  • After cleansing your face in the morning, apply Le Prunier Plum Beauty Oil to your face and let it absorb into the skin. After a few minutes, layer on sunscreen for an added antioxidant boost. 
  • You can apply a generous amount in the evening after cleansing and toning. Rub it in your hands for easier application and gently press it onto the face, neck and décolleté. You can even use a gua sha tool or a jade roller to further penetrate the oil into the skin. 
  • Le Prunier does wonders to the ends of hair! After showering, apply a few drops to the ends of damp hair to help nourish the ends. Plum Beauty Oil helps protect against heat damage and smells amazing as well! 
  • When suffering from extremely dry skin in the winter, Le Prunier Plum Beauty Oil helps calm and nourish the skin. Applying it to the body after showering feels like an indulgent spa treatment.




SHIPPING & RETURNS


  1. Where do you ship? We offer free shipping on all orders in the United States over $50 and free shipping on international orders over $150. 

  2. When will my order ship? Orders are processed within 1-2 business days. Depending upon the shipping method selected upon checkout, it could take anywhere from 2-7 business days to arrive in the U.S. 

  3. Will I receive tracking information? Orders are processed within 1-2 business days. Once your order ships, you will receive an email confirming your tracking information. If you are having problems with tracking, please email us at info@leprunier.com.

  4. Returns, Exchanges or Damages - We want to be sure that you are completely satisfied with your Le Prunier purchase. You may return your purchase within 30 days for a refund or exchange (excluding return shipping fees). Follow the instructions below and ship by insured Parcel Post, for your protection and to ensure prompt delivery. Kindly note, shipping and handling fees are non-refundable. For any additional questions, please reach out to us as info@leprunier.com

Le Prunier Returns
1507 7th Street, Suite 143
Santa Monica CA 90401
United States


An order number must be provided to place a return. We will supply you with our returns address and a RMA number to include with your return shipment using your own postage. We recommend saving your tracking number and requesting a tracking receipt as we cannot provide a refund for items that are lost in the mail and that have no proof of tracking.

How long does it take to process a return? Credit card refunds usually take 5-10 business days to appear on your statement.

 



    ORDERS & SUBSCRIPTIONS


    1. How can I update or cancel my order? Please reach out to us immediately at info@leprunier.com if you would like to change or edit your order. Our fulfillment center processes orders quickly and we will do our best to accommodate your request.

    2. I can’t login to my account. What do I do? First, make sure you’ve created an account HERE using the email associated with your order and then create a password. Next, login to your account using those credentials. Please contact us if you need assistance, info@leprunier.com

    3. My credit card declined. What do I do? Double check the billing address and zip code were entered correctly. You can also login to your subscription account and update payment details on the left-hand side of the page. For additional assistance, please email us at info@leprunier.com.

    4. Can I manage my subscription? To manage and/or modify your existing subscription, click Sign In on the homepage. Create an account using the email associated with your order and create a new password, then Login to your account. Once logged in, select Manage Subscriptions on the left-hand side of the page.

    5. What forms of payment do you accept? Visa, Mastercard, ApplePay, PayPal, Amex, Discover, etc credit cards and debit cards. We also accept AfterPay.

    6. How do I reset my password? From the homepage, click Sign In on the top right corner. Under Customer Login, click I Forgot My Password. We’ll send you an email to reset your password.